We offer free tracked world wide shipping*
TRACKING
Once orders are posted, tracking will be provided via email or IG.
CANCELLATIONS
Orders can only be cancelled under the following conditions:
- Full refund is given for ready to ship orders that haven’t been dispatched.
- As there’s a non refundable deposit on custom orders, refund of the remaining payment will be issued provided that tailoring hasn’t started.
RETURNS
Because Uber Dandy Kimono’s products are custom-made, Uber Dandy Kimono does not accept returns, and no refunds are available. Notwithstanding the foregoing, if within 30 days of Buyer’s receipt of custom apparel, Buyer discovers material defects in buttons, fasteners, stitching, or materials, it may submit an inquiry to Uber Dandy Kimono for verification; if Uber Dandy Kimono’s Quality Control team determines in its sole discretion that an item is indeed defective, Uber Dandy Kimono will offer an equitable resolution of the matter to Buyer.
LATE DELIVERIES
Seller is excused for failure to perform its obligations under this agreement if it is prevented or delayed in performing those obligations by an event of force majeure. An event of force majeure means any event or circumstance, regardless of whether it was foreseeable, that was not caused by Uber Dandy Kimono and prevents Uber Dandy Kimono from complying with any of its obligations under this agreement. For purposes of example, such event of force majeure includes, but is not limited to, acts of God, fires, floods, hurricane, explosions, riots, wars, acts of terrorism, acts of any governmental authority, strikes and other labor difficulties, and other events or circumstances beyond the reasonable control of Seller.
CUSTOMS CHARGES
Products delivered to destinations outside the EU may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the Products, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-EU Country before ordering Products to be delivered there.
Delivery lead times to international addresses will vary according to destination but we will use reasonable endeavors to ensure that all Products will be delivered within 30 days from the conclusion of the contract with us. In the event that your order has been dispatched by us (as confirmed in the dispatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact us via email or DM. When delivering outside of the EU, delivery may also be delayed due to customs-related processes (such as inspection). We will use reasonable endeavors to inform you promptly of any such delay.
